.jpg)
These service standards relate to all housing services provided by Penwith Housing Association (PHA), Tor Homes, and Independent Futures as part of Devon & Cornwall Housing group.
In lots of the standards, we promise to let you know more information. We will always do this through our regular Open Door magazine for all residents, through specific leaflets, and through our website.
We have also reported on how we have measured our performance against these standards, and how well we have done - click here for more information
Our website provides a wide range of up-to-date information on our services and performance, as well as offering access to services such as reporting repairs, paying rent and contacting us. We will make sure that our website is always rated as good by our customers.
We will always provide easily-available information about our customer services policies, how to contact us and how our complaints procedure works. We know that not everyone has access to websites, and we are always happy to post leaflets or explain information in person.
